Frequently Asked Questions
New Inventory
Can I be alerted to new vehicles in stock?
Yes, here at Wayne Mazda in Wayne, NJ, we want to keep our customers informed as best as we can about upcoming new Mazda models that they might be interested in. Check out our Coming Soon page or contact our sales team over the phone/online to be kept in the loop about our upcoming Mazda releases.
What if I can’t find a vehicle I’m looking for?
If the new Mazda you want is not in-stock here in Wayne, NJ, be sure to use the CarFinder tool and submit all the information you know about your desired ride. We will send you updates and pictures as it arrives and let you know when you can come check it out!
Who can I talk to about buying a new car?
Our sales team is standing by to answer your questions and inform you of the financing process, so all you have to do is drop us a line, give our sales team a call, or just swing by our dealership at 1244 State Route 23 in Wayne, NJ to have a chat; we are just a short drive outside of Ramsey.
Pre-Owned Inventory
How can I know the vehicle is in good driving condition?
All of our Certified Pre-Owned Mazda models, and most of our off-brand used cars, come backed by a free CARFAX® Vehicle History Report and as clean title, which you may view at your leisure from your home in Morristown to ensure these cars are in exemplary condition and that their scheduled maintenance has been met. If a used car does not have a CARFAX® Report attached to it, simply take the vehicle identification number (VIN) to the original manufacturer’s website, where you will be able to look up all pertinent information about said vehicle and its working condition.
What is the difference between pre-owned and Certified Pre-Owned?
While all of our used cars, Mazda or otherwise, are held to high standards of quality, a Certified Pre-Owned, or CPO, Mazda model undergoes a rigorous 160-point inspection and comes backed by some outstanding warranty coverage including a seven-year/100,000-mile whichever occurs first) Limited Powertrain Warranty covering engine components. Should you ever need immediate repairs or routine maintenance, simply schedule a service appointment Wayne Mazda and any repairs covered under the warranty will be completed by our technicians at no out-of-pocket cost to you!
How do I know I am getting the best price?
Each of our used cars is evaluated and researched with current industry standards and the market value of the vehicle type. Wayne Mazda always strives to offer a competitive price on our used cars, even if they have more market value than others.
Service
What types of services do you offer?
Anything your new Mazda or used car needs, our on-site service center in Wayne, NJ can help you with. From simple oil changes or tire rotations to more intricate transmission repairs or fan belt replacements, our team of mechanics are well-trained to handle services your vehicle may require. Our Wayne, NJ dealership also has an on-site collision center to handle exterior jobs, whether it is buffing our minor dings or repairing major dents from accidents.
How can I book an appointment?
Simply schedule an appointment via our online portal, which can be completed no matter where you are in Lodi or Morristown. Just create an account and select the next available date and time that works best for your schedule. Once the form is complete, our Mazda service mechanics will be in touch to confirm.
Are there ever any deals on servicing?
Absolutely! Each month, our Wayne, NJ Mazda dealership offers special coupons on parts and services available at our dealership. If you find one, contact us and ask about it to take advantage!
What if I purchase an off-brand used car, can I still have it serviced at Wayne Mazda?
Yes, you may. While our technicians are certified Mazda mechanics, most of their acquired skills can translate well to other off-brand makes such as Ford, Chrysler, or Toyota. They give these cars a thorough inspection when they are first brought to us, so they know their way around a variety of makes, not just the Mazda brand.
Parts
How can I order parts?
Our website offers an order form for acquiring genuine parts. All you have to do is enter you preferred method of contact and information about your vehicle. The part number is also required, but you can find this stamped on the old part. If you have any questions, do not hesitate to call our parts center.
What types of parts do you offer?
As we are a Mazda dealership, we offer all sorts of genuine Mazda parts and accessories for your new or used Mazda, from simple windshield wiper blades to oil filters and cabin air filters. If we do not have a part in-stock, or if youy require a part for an off-brand used car, we may have to order the part from the manufacturer, but we will keep you in the loop as to when said part arrives here in Wayne, NJ.
Where do you get the parts?
All of our parts come shipped to us straight from the manufacturer, whether it is for a new or used Mazda. Each one is the most compatible fit for your new or used car and built to last, like the cars themselves. If you ordered an off-brand used car, we will order the parts from that particular brand, so you will still have the satisfaction knowing your car receives the most compatible part.
Finance
How do I know if I am pre-approved?
If you visit our finance center, you will have a chance to start your application by entering in your name, current address and contact information, after which we will send you a pre-approval certificate via your preferred method of contact. When you have a good understanding of your finances, credit, budget, and desired vehicle, then you may fill out our finance application to begin the financing process. Our dealership works with people of all economic standing, with good and bad credit, so you may find the pre-approval process to be simple and convenient.
What is the financing process like?
When you apply for credit, or financing, we will obtain information related to your credit and financial history, including any outstanding debts which may be in your name. We will need your authorization for confidentiality purposes but will send your information to a reputable bank or lending institution that our dealership works with. You may be required to submit a down payment, but once the forms are filled out and signed, you will be all set to drive off in your new Mazda or used car. The lending institution will work with you to set up an account to ensure the required financing or leasing payments are met in a timely manner.
What will a financing application do?
The credit application evaluates your financial history and you credit rating to determine what types of loans or lease agreements you may qualify for. As it requires pulling your credit score, you will want to make sure that you are all set with your chosen vehicle as multiple applications can negatively affect your score.
General
Where are you located?
Our showroom, service center, parts center, and body shop are all located at 1244 State Route 23 in Wayne, NJ, just a short drive away from Butler.
How can I get a hold of someone?
The specific contact numbers for each department can be found at the top of our website, but you may also visit our staff page for individual phone numbers and emails if there is a specific staff member you would like to talk to.
Why should I buy from Wayne Mazda?
Our Wayne, NJ Mazda dealership prides itself on professionalism in everything that we do, which involves helping our customers find the right car that meets their needs, as well as finding them affordable payment solutions and a place to service the vehicle when required. Our dealership is one of the best places for New Jersey residents to go for affordable financing and leasing solutions, whether you are someone of good credit, bad credit, or no credit.
How do I know what vehicle is right for me?
The right vehicle may depend on your individual needs as well as your budget. Many first-time buyers, be they students or young couples, might seek out a simple sedan or hatchback, be it new or used. However, if you are someone who likes outdoor adventures, or even someone with a family to consider, a Mazda SUV or an off-brand used SUV may be more to your liking. Keep in mind the benefits from buying new and used, such as savings, technology, leasing options, and warranty coverage.
Do you accept any trade-ins?
Of course! You may use our TrueCar Trade-In Tool to get an appraisal for your trade, in accordance with its condition and market value. Once our service center technicians confirm its value in-person, we will either cut you a check or you can use that cash towards your next new or used car from us, it is your choice!